White-Rodgers Gen II Intellivent natural gas and propane control valves installed on certain models of Giant and Gemco natural gas and propane water heaters recalled due to potential carbon monoxide leak
In plain language
This recall involves White-Rodgers Gen II Intellivent natural gas and propane control valves installed on certain Giant and Gemco water heaters sold in Canada. They are being recalled because they may pose a carbon monoxide leak hazard. Stop using the product and contact the manufacturer for a replacement.
What to do
- Stop using water heaters with the recalled control valves immediately.
- Contact your renting company or the water heater manufacturer to arrange for a certified technician to replace the control valve.
- Reference "Control Valve Recall" when contacting Giant Customer Service.
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Affected products
White-Rodgers Gen II Intellivent natural gas and propane control valves
Model: 37H73A-301 (natural gas), 37H74A-301 (propane)
Date codes: 1821 to 1839
Why this matters
Carbon monoxide leak hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the date code
Date codes are usually printed near the best-before date or on the packaging seam.
Affected date codes: 1821 to 1839
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 37H73A-301 (natural gas), 37H74A-301 (propane)
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Carbon monoxide leak hazard
What should consumers do?
Stop using water heaters with the recalled control valves immediately. Contact your renting company or the water heater manufacturer to arrange for a certified technician to replace the control valve. Reference "Control Valve Recall" when contacting Giant Customer Service.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Carbon monoxide leak hazard
When was this product recalled?
This product was recalled on September 13, 2021.
Is the White-Rodgers Gen II Intellivent brand affected by this recall?
Yes, White-Rodgers Gen II Intellivent products are affected by this recall. This recall involves White-Rodgers Gen II Intellivent natural gas and propane control valves installed on certain Giant and Gemco water heaters sold in Canada. They are being recalled because they may pose a carbon monoxide leak hazard. Stop using the product and contact the manufacturer for a replacement.