Waupaca Elevator Company recall in Canada: injury hazard
In plain language
This recall involves certain Custom Lift Residential Elevators sold in Canada. It's being recalled because the elevator cab can fall unexpectedly, posing an injury hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers on the controller box or powerhead.
- Contact Waupaca Elevator Company for a free gearbox inspection and installation of an overspeed braking device.
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Affected products
Custom Lift Residential Elevators
Model: Custom Lift 450#, Custom Lift 500#
Why this matters
Injury hazard from unexpected fall
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: Custom Lift 450#, Custom Lift 500#
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Injury hazard from unexpected fall
What should consumers do?
Stop using the product immediately. Check model and serial numbers on the controller box or powerhead. Contact Waupaca Elevator Company for a free gearbox inspection and installation of an overspeed braking device.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Injury hazard from unexpected fall
When was this product recalled?
This product was recalled on November 14, 2018.
Is the Custom Lift brand affected by this recall?
Yes, Custom Lift products are affected by this recall. This recall involves certain Custom Lift Residential Elevators sold in Canada. It's being recalled because the elevator cab can fall unexpectedly, posing an injury hazard. Stop using the product and follow the return/repair steps in the official notice.