HP Inc. Canada recalls third-party lithium-ion batteries: Fire hazard
In plain language
This recall involves third-party lithium-ion batteries used in select HP notebook computers and mobile workstations sold in Canada. They are being recalled because the batteries can overheat, posing a potential burn and fire hazard. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Go to the HP Battery Recall website to check if your battery is affected.
- Order a free replacement battery if needed.
- Contact HP Inc. Canada toll-free at 1-888-202-4320 for more information.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
Fire hazard
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
Fire hazard
What should consumers do?
Stop using the product immediately. Go to the HP Battery Recall website to check if your battery is affected. Order a free replacement battery if needed. Contact HP Inc. Canada toll-free at 1-888-202-4320 for more information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fire hazard
When was this product recalled?
This product was recalled on January 17, 2019.
Is the HP brand affected by this recall?
Yes, HP products are affected by this recall. This recall involves third-party lithium-ion batteries used in select HP notebook computers and mobile workstations sold in Canada. They are being recalled because the batteries can overheat, posing a potential burn and fire hazard. Stop using the product and follow the return steps in the official notice.