TrueBeam, TrueBeam STx, and TrueBeam Edge recall in Canada: unintended override
In plain language
This recall involves TrueBeam, TrueBeam STx, and TrueBeam Edge medical devices sold in Canada. They are being recalled because of an unintended override of gated treatment plans. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers.
- Follow the instructions from your healthcare provider or the manufacturer.
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Affected products
TrueBeam
Model: Versions 2.0, Versions 2.5
TrueBeam STx
Model: Versions 2.0, Versions 2.5
TrueBeam Edge
Model: Versions 2.0, Versions 2.5
Why this matters
Unintended override of gated treatment plan
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: Versions 2.0, Versions 2.5
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Unintended override of gated treatment plan
What should consumers do?
Stop using the product immediately. Check model and serial numbers. Follow the instructions from your healthcare provider or the manufacturer.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Unintended override of gated treatment plan
When was this product recalled?
This product was recalled on September 7, 2018.
Is the TrueBeam brand affected by this recall?
Yes, TrueBeam products are affected by this recall. This recall involves TrueBeam, TrueBeam STx, and TrueBeam Edge medical devices sold in Canada. They are being recalled because of an unintended override of gated treatment plans. Stop using the product and follow the return steps in the official notice.