Syngo.via recall in Canada: Software defects
In plain language
This recall involves Syngo.via medical device software sold in Canada. It's being recalled because of software defects that could affect information display and data privacy. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers if provided.
- Contact Siemens Healthcare GMBH for a software update.
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Affected products
Syngo.via
Model: 10496180
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10496180
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Syngo.via medical device software sold in Canada. It's being recalled because of software defects that could affect information display and data privacy. Stop using the product and follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product immediately. Check model numbers if provided. Contact Siemens Healthcare GMBH for a software update.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on June 19, 2020.
Is the Syngo.via brand affected by this recall?
Yes, Syngo.via products are affected by this recall. This recall involves Syngo.via medical device software sold in Canada. It's being recalled because of software defects that could affect information display and data privacy. Stop using the product and follow the return/repair steps in the official notice.