Symbia T series Gamma Camera/CT Scanners recall in Canada: no image can be made
In plain language
This recall involves Symbia T series Gamma Camera/CT Scanners, Symbia Intevo, Symbia Evo Excel, and Intevo Bold systems sold in Canada. They are being recalled because a wiring issue may cause a loss of voltage, preventing images from being made. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers.
- Contact Siemens Medical Solutions USA, Inc. for instructions.
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Affected products
Symbia T series Gamma Camera/CT Scanners
Model: 10275010
Lot: 1149
Symbia Intevo
Model: 10764803, 10764804
Lot: 2138, 2241
Symbia Evo Excel
Model: 10910501
Lot: 1163
Intevo Bold
Model: 11007962
Lot: 1148, 2138, 2241
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 1148, 2138, 2241, 1149, 1163, 2138, 2241
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10275010, 10764803, 10764804, 10910501, 11007962
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Symbia T series Gamma Camera/CT Scanners, Symbia Intevo, Symbia Evo Excel, and Intevo Bold systems sold in Canada. They are being recalled because a wiring issue may cause a loss of voltage, preventing images from being made. Stop using the product and follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product immediately. Check model and serial numbers. Contact Siemens Medical Solutions USA, Inc. for instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on October 25, 2019.
Is the Symbia brand affected by this recall?
Yes, Symbia products are affected by this recall. This recall involves Symbia T series Gamma Camera/CT Scanners, Symbia Intevo, Symbia Evo Excel, and Intevo Bold systems sold in Canada. They are being recalled because a wiring issue may cause a loss of voltage, preventing images from being made. Stop using the product and follow the return/repair steps in the official notice.