Shimano crankset recall in Canada: Crash hazard
In plain language
This recall involves Shimano 11-Speed Bonded Hollowtech II Road Cranksets sold in Canada. They are being recalled because the crank parts can separate and break, posing a crash hazard. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact Shimano to schedule a free crankset inspection.
- Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free crankset and installation.
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Affected products
Ultegra FC-6800
Model: FC-6800
Dura-Ace FC-9000
Model: FC-9000
Ultegra FCR8000
Model: FCR8000
Dura-Ace FC-R9100
Model: FC-R9100
Dura-Ace FC-R9100P
Model: FC-R9100P
Why this matters
Crash hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: FC-6800, FC-9000, FC-R9100, FC-R9100P, FCR8000
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Crash hazard
What should consumers do?
Stop using the product immediately. Contact Shimano to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free crankset and installation.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Crash hazard
When was this product recalled?
This product was recalled on September 21, 2023.
Is the Shimano brand affected by this recall?
Yes, Shimano products are affected by this recall. This recall involves Shimano 11-Speed Bonded Hollowtech II Road Cranksets sold in Canada. They are being recalled because the crank parts can separate and break, posing a crash hazard. Stop using the product and follow the return/repair steps in the official notice.