ORTHO VISION recall in Canada: Software anomaly
In plain language
This recall involves ORTHO VISION and ORTHO VISION Max Analyzers sold in Canada. They are being recalled due to a software anomaly that may cause flushing of the Pipette in an unexpected location. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact the manufacturer for more information.
- Follow the manufacturer's instructions for repair or replacement.
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Affected products
ORTHO VISION Analyzer
Model: 6904577
Lot: More than 10 numbers, contact manufacturer.
ORTHO VISION Max Analyzer
Model: 6904576
Lot: 70002012, 70002013, 70002021, 70002022, 70002027
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 70002012, 70002013, 70002021, 70002022, 70002027, More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 6904576, 6904577
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves ORTHO VISION and ORTHO VISION Max Analyzers sold in Canada. They are being recalled due to a software anomaly that may cause flushing of the Pipette in an unexpected location. Stop using the product and follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product immediately. Contact the manufacturer for more information. Follow the manufacturer's instructions for repair or replacement.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on July 26, 2019.
Is the ORTHO VISION brand affected by this recall?
Yes, ORTHO VISION products are affected by this recall. This recall involves ORTHO VISION and ORTHO VISION Max Analyzers sold in Canada. They are being recalled due to a software anomaly that may cause flushing of the Pipette in an unexpected location. Stop using the product and follow the return/repair steps in the official notice.