Pharmasave and Compliments eye drops recall in Canada: packaging error
In plain language
This recall involves one lot each of Pharmasave Advanced Relief Eye Drops and Compliments Advanced Relief Eye Drops sold in Canada. It's being recalled because a packaging error means some bottles may contain unlisted ingredients that could cause allergic reactions. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Consult a healthcare professional if you have used this product and have health concerns.
- Contact Teva Canada Ltd. at 1-800-268-4129 for questions.
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Affected products
Pharmasave Advanced Relief Eye Drops, 15 mL
Lot: AR21C03 (on cartons and some bottles), RL21D01 (on some bottles)
Date codes: 31 Mar 2024
Compliments Advanced Relief Eye Drops, 15 mL
Lot: AR21C03 (on cartons and some bottles), RL21D01 (on some bottles)
Date codes: 31 Mar 2024
Why this matters
Allergic reaction risk
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the date code
Date codes are usually printed near the best-before date or on the packaging seam.
Affected date codes: 31 Mar 2024
- 3
Check the lot number
Lot numbers identify specific production batches.
Affected lots: AR21C03 (on cartons and some bottles), RL21D01 (on some bottles)
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Allergic reaction risk
What should consumers do?
Stop using the product immediately. Consult a healthcare professional if you have used this product and have health concerns. Contact Teva Canada Ltd. at 1-800-268-4129 for questions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Allergic reaction risk
When was this product recalled?
This product was recalled on May 7, 2022.
Is the Pharmasave, Compliments brand affected by this recall?
Yes, Pharmasave, Compliments products are affected by this recall. This recall involves one lot each of Pharmasave Advanced Relief Eye Drops and Compliments Advanced Relief Eye Drops sold in Canada. It's being recalled because a packaging error means some bottles may contain unlisted ingredients that could cause allergic reactions. Stop using the product and follow the return/repair steps in the official notice.