Lunar Prodigy recall in Canada: Incorrect patient information risk
In plain language
This recall involves Lunar Prodigy medical devices sold in Canada. It's being recalled because a bone density exam report may be sent with incorrect patient information. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model/serial numbers if provided.
- Return, repair, or dispose of it as instructed.
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Affected products
Lunar Prodigy
Model: PRODIGY, PRODIGY ADVANCE
Lot: ENCORE SOFTWARE VERSIONS 9.0 to 10.0
Why this matters
Incorrect patient information risk
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: ENCORE SOFTWARE VERSIONS 9.0 to 10.0
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: PRODIGY, PRODIGY ADVANCE
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect patient information risk
What should consumers do?
Stop using the product immediately. Check model/serial numbers if provided. Return, repair, or dispose of it as instructed.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect patient information risk
When was this product recalled?
This product was recalled on April 13, 2018.
Is the Lunar Prodigy brand affected by this recall?
Yes, Lunar Prodigy products are affected by this recall. This recall involves Lunar Prodigy medical devices sold in Canada. It's being recalled because a bone density exam report may be sent with incorrect patient information. Stop using the product and follow the return/repair steps in the official notice.