IS3000 power supply recall in Canada: risk of unexpected shutdown
In plain language
This recall involves the IS3000 Redundant Medical Grade Power Supply sold in Canada. It's being recalled because a wiring error can cause the unit to shut down unexpectedly. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers.
- Contact Intuitive Surgical for repair or replacement.
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Affected products
IS3000, Redundant Medical Grade Power Supply
Model: IS3000
Why this matters
Risk of unexpected shutdown
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: IS3000
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Risk of unexpected shutdown
What should consumers do?
Stop using the product immediately. Check model and serial numbers. Contact Intuitive Surgical for repair or replacement.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Risk of unexpected shutdown
When was this product recalled?
This product was recalled on August 2, 2018.