CareLink SmartSync Device Manager recall in Canada: temporary feature suspension
In plain language
This recall involves the CareLink SmartSync Device Manager sold in Canada. It's being recalled because a rare communication issue may temporarily suspend some device features. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers.
- Contact Medtronic Inc. for more information.
Get alerts for recalls like this
Get email alerts when new recalls affect products in this category.
Affected products
CARELINK SMARTSYNC DEVICE MANAGER
Model: 24970A
Lot: All lots
Why this matters
Temporary suspension of device features
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: All lots
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 24970A
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Temporary suspension of device features
What should consumers do?
Stop using the product immediately. Check model numbers. Contact Medtronic Inc. for more information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Temporary suspension of device features
When was this product recalled?
This product was recalled on January 7, 2021.
Is the CareLink brand affected by this recall?
Yes, CareLink products are affected by this recall. This recall involves the CareLink SmartSync Device Manager sold in Canada. It's being recalled because a rare communication issue may temporarily suspend some device features. Stop using the product and follow the return/repair steps in the official notice.