Artis Zeego, Artis Zee medical devices recall in Canada: Software issue
In plain language
This recall involves Artis Zeego Multi-Axis, Artis Zee Multi-Purpose, Artis Zee Floor, and Artis Zee Ceiling medical devices sold in Canada. They are being recalled because a software issue could cause a delay in the IVS boot procedure. A software update will prevent this issue from recurring.
What to do
- Contact Siemens Healthcare GmbH for the software patch.
- Follow all instructions provided by Siemens Healthcare GmbH.
Get alerts for recalls like this
Get email alerts when new recalls affect products in this category.
Affected products
Artis Zeego Multi-Axis
Model: 10280959
Lot: 160109
Artis Zee Multi-Purpose
Model: 10094139
Lot: 157158, 157633, 158067, 158184, 158222
Artis Zee Floor
Model: 10094135
Lot: 124021, 135214, 136556, 137078, 137344, 137423, 137457
Artis Zee Ceiling
Model: 10094137
Lot: 146243, 146428, 147097, 147598, 147632, 147638
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 124021, 135214, 136556, 137078, 137344, 137423, 137457, 146243, 146428, 147097, 147598, 147632, 147638, 157158, 157633, 158067, 158184, 158222, 160109
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10094135, 10094137, 10094139, 10280959
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Artis Zeego Multi-Axis, Artis Zee Multi-Purpose, Artis Zee Floor, and Artis Zee Ceiling medical devices sold in Canada. They are being recalled because a software issue could cause a delay in the IVS boot procedure. A software update will prevent this issue from recurring.
What should consumers do?
Contact Siemens Healthcare GmbH for the software patch. Follow all instructions provided by Siemens Healthcare GmbH.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on July 19, 2018.
Is the Artis brand affected by this recall?
Yes, Artis products are affected by this recall. This recall involves Artis Zeego Multi-Axis, Artis Zee Multi-Purpose, Artis Zee Floor, and Artis Zee Ceiling medical devices sold in Canada. They are being recalled because a software issue could cause a delay in the IVS boot procedure. A software update will prevent this issue from recurring.