Alpen Clinic 100 Carbide & Alpen SteriX recall in Canada: incorrect product
In plain language
This recall involves Alpen Clinic 100 Carbide and Alpen SteriX medical devices sold in Canada. They are being recalled because the incorrect dental bur was manufactured and packaged. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Check the lot and model numbers.
- Contact Coltene/Whaledent, Inc. for return instructions.
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Affected products
Alpen Clinic 100 Carbide
Model: R100057C
Lot: J75023
Alpen SteriX
Model: RS100057
Lot: J75024, J96954
Why this matters
Incorrect product packaged
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: J75023, J75024, J96954
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: R100057C, RS100057
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect product packaged
What should consumers do?
Stop using the product immediately. Check the lot and model numbers. Contact Coltene/Whaledent, Inc. for return instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect product packaged
When was this product recalled?
This product was recalled on November 6, 2020.
Is the Alpen brand affected by this recall?
Yes, Alpen products are affected by this recall. This recall involves Alpen Clinic 100 Carbide and Alpen SteriX medical devices sold in Canada. They are being recalled because the incorrect dental bur was manufactured and packaged. Stop using the product and follow the return steps in the official notice.